FAQ
What is customized gold jewellery?
Customized gold jewellery is uniquely crafted to your specific design, size, weight, stone
choice, and budget.
Can I bring my own design or reference image?
Yes. You can share your sketches, photos, or reference designs. Our designers will refine
the concept and confirm feasibility before production.
Can I make changes to the design after placing the order?
Minor changes may be possible before production begins. Once manufacturing starts,
changes may not be permitted or could incur additional charges.
How long does it take to make customized jewellery?
Production typically takes 15-20 working days, depending on design complexity and
approval timelines. An exact date will be provided at the time of your order.
Is an advance payment required?
Yes. An advance payment is required to confirm your order, with the remaining balance due
upon delivery.
Is customized jewellery returnable or exchangeable?
Because these pieces are made exclusively to your specifications, they are non-returnable
and non-exchangeable.
What if there is a size issue after delivery?
Size adjustments may be possible depending on the design. Additional charges may apply
based on the work involved.
Do you offer repair or maintenance services?
Yes. We offer repair, polishing, and maintenance services for all jewellery purchased from
us.
How will I know the final design before production?
We will share a design drawing or CAD image for your formal approval before manufacturing
begins.
Is my design kept confidential?
Absolutely. All customized designs are treated as confidential and will not be shared or
reused without your consent.